Reference

Our Legal Terms for Indonesia Accounts

At 62 togel, our legal framework sets out your rights, our obligations, and the conditions under which your account operates — all scoped to Indonesia and subject to…

Indonesia Account TermsDANA, OVO, GoPay & QRIS PolicyData Retention PolicyCookie Consent FrameworkAccount Security Standards
62 togel Our Legal Terms for Indonesia Accounts
LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about your rights under these terms, a data request, or a complaint about how your account has been handled, our support team is reachable around the clock.

Live Chat Open your account dashboard and tap the chat icon — our legal support team responds within two minutes during standard hours and within five minutes overnight, every day of the week.
Email — [email protected] Send formal data requests, deletion notices or written complaints here. We acknowledge every email within 24 hours and resolve most legal queries within three business days of receipt.
WhatsApp For faster back-and-forth on account-specific legal questions, our WhatsApp line connects you to the same compliance team as live chat — available 24 hours a day without appointment.
POLICY STANDARDS

How We Handle Your Data and Account Security

Our account and data practices are built around six concrete commitments — from how we store your transaction history to how you can request changes.

Data Encryption

All personal and financial data on your account is encrypted with AES-256 at rest and TLS 1.3 in transit. No third party receives your raw account data without a verified legal basis.

Cookie Policy

We use session cookies to keep your lobby state and analytics cookies to improve our service. You can withdraw cookie consent at any time from the privacy settings inside your account dashboard.

Account Security

Two-step verification is available for every account and we strongly encourage activating it under Settings. Login anomalies trigger an automatic flag and a verification email within 60 seconds.

Transaction Record Retention

DANA, OVO, GoPay and QRIS transaction records are retained for five years. You can download a full statement from the Wallet History tab in your account at any time during that window.

Data Request Process

To request a copy of all data we hold, email [email protected] with your registered account ID. We compile and deliver the export within five business days, in a machine-readable format.

Account Closure and Deletion

You may request full account closure and data deletion by contacting our legal team via email. Deletion is completed within 30 days, subject to any mandatory retention period under applicable local rule.

Frequently Asked Legal Questions

The questions below are the ones we see most often from Indonesian account holders regarding their legal rights, data handling, and policy scope. If your question is not covered here, contact our compliance team at [email protected] or via live chat from your dashboard.

Access and eligibility depend on local law. Our terms are scoped to Indonesia and where any clause conflicts with a local rule, the local rule takes precedence. We recommend checking your local regulations before opening an account.

We collect your name, email address, mobile number and payment method identifiers — for example your linked DANA or OVO account reference. This data is used only for account management, fraud prevention and legal compliance, never sold to third parties.

Email [email protected] from your registered email address with your account ID in the subject line. We compile a full data export in machine-readable format and deliver it within five business days of receiving your verified request.

Yes. Submit a deletion request to [email protected]. Deletion is completed within 30 days, except for transaction records that local financial regulation requires us to retain for a minimum of five years after your last activity.

Session cookies are necessary for your account to function. Analytics cookies are optional — you can withdraw consent at any time by going to Settings, then Privacy inside your account dashboard, and toggling analytics cookies off.

Transaction records for DANA, OVO, GoPay and QRIS are retained for five years under our financial record-keeping obligations, even after account closure. You can request a statement before closing by downloading it from your Wallet History tab.

We acknowledge every written complaint to [email protected] within 24 hours. Resolution timelines depend on the complexity of the matter, but we aim to close straightforward account and data complaints within three business days of the initial acknowledgement.